FaQ – GONOS BAREFOOT

Frequently asked questions

Use our Size Guide to measure your feet and compare your measurements with our size chart. If you're still unsure, feel free to contact us at info@gonosbarefoot.com before ordering—we'll be happy to help.

We generally recommend choosing the larger size. If you need personalised advice, just get in touch before placing your order.

We currently ship across selected European countries. Available destinations are shown at checkout.

Shipping costs are calculated at checkout based on your delivery country. For more info check Return, Refund and Shipping Policy

Orders are usually prepared within 1–2 business days. Delivery times vary depending on your location and will be shown at checkout.

Yes. You may request a return within 14 days of receiving your order, provided the shoes have only been tried indoors and are returned in new, resalable condition.

The customer pays the return shipping. For more info check Return and Refund Policy

You can ask for one size exchange in selected countries. Check Return and Refund policy for more information.

Our shoes are made from premium natural materials and should be cleaned with care.

Nappa leather: Wipe gently with a soft, slightly damp cloth. If needed, use a cleaner specifically designed for smooth leather. Avoid harsh detergents.
Suede: Use a suede brush or suede eraser for regular cleaning. For stains, use a suede-specific cleaner and follow the product instructions. Avoid harsh detergents.
Cotton: Clean with a soft brush or cloth using lukewarm water and a mild soap if needed.

Do not machine wash or tumble dry your shoes. Always allow them to air dry naturally in the shade.